Pre-Order, Refund & Plant Policy

We're a small nursery, and we'd rather treat you like a neighbor than hide behind fine print. Here's how pre-orders, pickup, shipping and problems work at Hillside Lilies.

Pre-orders

  • Spring pre-orders are paid in full when you order. That's how we set your plants aside with your name on them.

  • Pickup and shipping start the week of May 11, 2027. We'll email you when your order is ready.

  • If a plant you ordered doesn't come through the winter in good enough shape to sell, we'll contact you. You can pick a substitute or get your money back for that plant.

Changing or canceling

  • Before May 1, 2027: cancel for any reason and we'll refund every penny you paid, card processing fee included.

  • On or after May 1, 2027: by then your plants are being readied, so we'll offer a swap for other plants or a store credit instead of a refund.

  • Want to change plants? Just ask. Call, text or email us. Pickup orders are pickup only, so choose shipping at checkout if you need it shipped.

Pickup in Vale (free)

  • Pickup at 8818 Mull Rd, Vale, NC 28168 is free. Plants come in 3-gallon grow bags.

  • Hours from May: Fri 10–6 · Sat 10–5 · Sun 12–5, other days by appointment.

  • We hold pickup orders for 30 days from the day we let you know they're ready. After that, the plants may go back into the garden or be sold to someone else. If you need more time, let us know before then.

Bare-root shipping

  • Every shipped plant goes out bare-root. Plant-health rules meant to stop the spread of fire ants and other invasive pests limit shipping plants in soil, so we take the soil off before packing.

  • We ship year-round, except in winter. We pause shipping from the first fall frost until the last spring frost so plants don't freeze in transit. Shipping cost is calculated in your cart before you pay.

  • Where we ship: anywhere in the contiguous United States, by UPS, Mondays and Tuesdays only.

  • Open the box as soon as it arrives and plant soon. If you need to wait a day or two, soak the roots in water and keep them in the shade.

If there's a problem, we'll take care of you

  • You have up to one year from pickup or delivery to tell us about a problem with a plant, whether it arrived damaged, didn't grow or bloomed untrue to name.

  • Call, text or email us, and a photo helps. We'll look at what happened and take care of you. Depending on the situation, that might be a replacement, a store credit or a refund.

  • Since these are living plants, we can't take returns, but we'll always work with you to make it right.

Questions?

Call or text 828-320-0683 or email hillsidelilies.nc@gmail.com.

Hillside Lilies · 8818 Mull Rd, Vale, NC 28168 · hillsidelilies.com